The SHAZAM Network is a national member-owned financial services and payments processing company. Since the company’s founding in 1976, they have focused on one mission: strengthening community financial institutions. SHAZAM helps their clients succeed by offering the following services: debit card, core, fraud, ATM, merchant, marketing, training, risk and automated clearing house (ACH).
Building secure software is vital for SHAZAM as they build trust and empower their clients. To enhance the knowledge and skills of SHAZAM’s application development teams, they turned to Security Compass to see if we could help support SHAZAM’s security education needs.
CHALLENGE: Keep developers up-to-date on security standards, knowledge, and skills.
Companies rely on SHAZAM to keep financial information and processes secure. SHAZAM strives to keep their developers up-to-date and making the best security choices. Pioneers themselves, SHAZAM knows how rapidly technology, standards, and vulnerabilities change. They know they have to swell their security skills and knowledge just as rapidly. "We wanted to explore a new avenue for delivering training; maybe there is a better way to get deeper knowledge. We have a lot of respect for Security Compass and have used SD Elements for the last eight years," noted Jeremiah Bristow, Senior VP of Enterprise Risk and Security, "we knew that partnership was strong and that SSP could provide a new avenue for our teams to develop, gain knowledge, and explore new skills."
Jeremiah also gave some sound advice for other companies who want to build up their developers’ security skills and knowledge. Jeremiah explained the impact of information security training, "I was a developer and then was an architect. When I was exposed to more security training it ignited more interest in me. Now, I am a security guy. The more our developers know, the more likely they are to make good security choices."
SOLUTION: Deep, insightful, and continuously current eLearning suite.
Security Compass’s eLearning helped SHAZAM keep their developers up-to-date, so they have the skills and knowledge to make good security choices in their coding. Jeremiah said, "It was beneficial to have folks go through the training to improve their knowledge," and he further explained that developers found the learning challenging but not overwhelming, "they were comfortable with the knowledge they gained and the experience." Todd Rix, Senior Applications Development Manager with SHAZAM agreed, "There was a great deal of positive information in the training. It was easy to get through the content from a user’s standpoint." Mike Olson, Applications Development Manager with SHAZAM added, "It fit right in with people on my team. Some of the learning was a refresher, and it was more of an overall learning experience for folks who have not worked on front end applications or do not have a lot of experience with web programming."
BENEFITS: Increased knowledge enables developers to protect clients and partners, building customer trust.
SHAZAM’s developers responded with hearty approval to Security Compass’s eLearning suites, and with full plates they found it challenging to take time away to complete training. This is a common issue, and with the interaction of Security Compass’s staff, SHAZAM successfully implemented the security training as Jeremiah explained, "We had weekly touch points between leadership, and then our managers spoke with our teams. We appreciated the suggestion to include an aspect of benefits and rewards."
SHAZAM invests time, effort, and budget and in return they profit; their clients trust the security they build into their offerings. Their leadership proactively invests in Application Security training, and their developers gain knowledge and skills that enable them to protect clients and partners. "Delivering secure applications is an absolute necessity. To achieve this, we need our developers to not only understand the principles of secure application development; we need them to apply those principles consistently. Finding the right avenues to drive deeper knowledge and strengthen those skills is key," said Jeremiah who expressed his appreciation for Security Compass’s eLearning suites which provided that way for SHAZAM’s developers to advance. Security Compass continues to support SHAZAM and provide solutions to achieve their information security goals and build secure applications.