ServiceNow IT Service Management (ITSM) provides a modern, cloud-based, silo-busting service management solution. With ServiceNow ITSM, you can consolidate your IT tools into a single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity. And it enables you to switch your operational IT costs to strategic investments.
This integration syncs security tasks in SD Elements with the ServiceNow ITSM Change Management module. After using SD Elements to understand the risk posture of an application, users can export all security tasks or a subset of tasks from your SD Elements project as Change Tasks within an existing ServiceNow Change Request. Thus, applicable security content in SD Elements can be tracked and worked upon by Security and Operations teams that use ServiceNow ITSM for their change management processes. When users “close” or otherwise resolve change tasks in ServiceNow, the status of the corresponding task in SD Elements is changed to “DONE” when the two systems are synchronized.
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